Organizations Know Importance Of Documenting All Their Actions

Technical communication's importance in our modern 21st century to convey information is paramount to other forms of communication.

Both industry and the business rely on written communication because virtually every action taken in our post iso 9001 world is documented.

Modern organizations know the importance to document their actions both on paper as well as online and examples of some of the types of writing used are many:

• Sales and marketing materials written for distribution to potential and existing customers.
• Articles written in trade magazines and professional journals to support the marketing.

Web sites created to ease the access of company and their product information for potential clients. Also for online marketing of products or services.

• Memos and email messages written to request information about products or services. Also to inform users of new developments or polices in the organizations.
• Resumes required by employers and written by potential employees.
• Engineering reports or research reports and white papers for internal as well as external organizations.
• Service or procedures manuals for products bought by customers.
• Proposals written to persuade management or a government organization about the potentials of a project.
• Progress reports to management about the current status of the approved project.
• Completion report documenting all the work done and recommendations for further work or improvements to existing work.
• Detailed step-by-step instructions and policy statements when new procedures and processes are implemented by an organization.
• ISO 9001 standards applications requirements and approval qualification documentation companies or businesses must have written in order to do business.
• Inquiry letters, sales and marketing letters used to solicit business from potential or existing customers.
• Collection agency letters written to coerce deadbeat clients to pay what they owe.
• Travel reports written by a company's professional staff returning from conferences, inspections and observations of client's sites, or from teaching a training course at customer's site.
• Sports news reports for the news media whether for paper, television, radio, and online.
• Search engines information like that seen on Google, MSN, Yahoo etc.
• Various howto books, cookbooks, travel information books, schoolbooks and training materials.

Good technical communication provides all the information readers require about the topics they are interested in. It contains enough detail of importance, that allows the reader a sense of understanding enabling him or her to take action.

The information also refers to supporting documents and some clues where to get them.

Industry and business require that sufficient information is available for their staff and clients so that they can better make decisions in buying or using the products or services.

Another factor forcing clear and comprehensive documents is because both the governments and the law obliges it for the benefit of the consumer.

Return from importance page to index page.